Returns & Refunds
We want every Perfoumer order to arrive exactly as expected. This page explains which items may be returned, how the request is reviewed, and what to expect during the refund process.
Last updated: April 13, 2026
info@perfoumer.azReturned products should be unused, resalable, and ideally sent back with their original box and included accessories. If packaging or contents are incomplete, the return may require a manual review before approval.
For hygiene, safety, and product-integrity reasons, some items may not qualify for a standard return. This helps protect both product quality and customer trust.
If you received the wrong item or your order arrived damaged, we prioritize that case. We may ask for photos and a short description so we can resolve it as quickly as possible.
After we receive your request, our team reviews the details, confirms next steps, and shares return instructions. Once the item arrives back, we inspect its condition before the refund is finalized.
Approved refunds are issued to the original payment method after inspection. Depending on your bank or payment provider, it may take additional time for the amount to appear on your statement.
